Saman T.
Overená recenzia (Invia.cz) Dátum pobytu 23.12. - 31.12.2025 Hodnotené: Január 2026
Neptune Village Beach Resort & Spa Hodnotenie: 4/5 Keňa, Diani Beach
CA do not provide a reliable service but only want to sell packages quickly with the use of multiple reps calling/emailing - they give incorrect and contradicting facts about the holiday. Links between CA and the actually CK is non-existent so when things go wrong they can blame each other. I made the most of my holiday to Kenya and staff at the resort were great but arrival and departure times were not good, so for this Rainbow Tours need to make better consideration when setting up packages. The 10 hours flights one-way did not even include meals, but when making my booking the CA rep said it was included. I was initial told that Smarwings would be the airline but it turned out to be Enter Air - such information is important when applying for online VISA. The 8 day holidays cost nearly 50,000 CZK and it turned out not to be value for money - I will not use CA again.
CA do not provide a reliable service but only want to sell packages quickly with the use of multiple reps calling/emailing - they give incorrect and contradicting facts about the holiday. Links between CA and the actually CK is non-existent so when things go wrong they can blame each other. I made the most of my holiday to Kenya and staff at the resort were great but arrival and departure times were not good, so for this Rainbow Tours need to make better consideration when setting up packages. The 10 hours flights one-way did not even include meals, but when making my booking the CA rep said it was included. I was initial told that Smarwings would be the airline but it turned out to be Enter Air - such information is important when applying for online VISA. The 8 day holidays cost nearly 50,000 CZK and it turned out not to be value for money - I will not use CA again.
Ubytovanie
Good but it is Africa so power-cuts and internet downtime cause problems.
Strava
Good but the website said 3 bars and there were only 2. Breakfast needed more variety. Also pre-booking at a la carte restaurant was never easy as always full.
Služby hotela
Good staff but building was a little out of date. Also the shower was too hot and it was difficult to adjust the temperature. Cable TV reception was bad and weak WiFi in rooms.
Pláž
Acceptable but I feel the resort could take more responsibility for cleanliness of its own patch of sandy beach and local people selling goods and services.
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